User Privacy Policy
Welcome to the privacy policy for Sun Play. This page explains how we collect, use and protect your personal information when you register, play or otherwise use our services. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage your information.
Types of data we collect
We collect several categories of information to provide and improve our service. This includes personal data you give us directly and technical or transactional data generated by your use of the site.
Personal data
Personal data covers information you provide when registering or verifying your account, such as your name, date of birth, address, email, phone number and identity documents when required for verification. We also collect payment details needed to process deposits and withdrawals; sensitive payment details are handled by our payment partners.
Technical data
Technical data includes IP address, device and browser information, operating system, screen size, and cookies or similar tracking technologies. We use this data to keep the service functioning and secure on desktop and mobile, including when you access SunPlay on a mobile browser.
Transactional and activity data
Transactional data covers your deposits, withdrawals, wagers, bets, game history and other account activity. We log timestamps and outcomes to maintain integrity, detect fraud and meet our compliance obligations.
How we use your information
We use personal and technical data to operate your account, verify identity, process payments, provide customer support, improve site performance and maintain security. Transactional data is used for account statements, dispute resolution and regulatory reporting where required. We may also use aggregated or anonymised data for analytics and service development.
Data protection practices
We protect your information using reasonable technical and organisational measures, including encryption in transit, access controls and regular security reviews. Access to personal data is limited to authorised personnel and third parties who need it to perform services on our behalf.
Cookies and tracking technologies
We use cookies for essential functions, session management, analytics and marketing. You can manage cookie settings via your browser or device. Details about the types of cookies we use and how to opt out are available in the cookie settings panel on our site.
User rights
You have rights over your personal data, including the right to access, correct, restrict or delete the information we hold, and the right to object to or withdraw consent where applicable. You may also request portability of data you provided to us in a machine-readable format.
Access, correction and deletion
To exercise your rights or update your details, contact our support team at [email protected]. We will verify your identity before making changes to protect your account. We retain data as required for legitimate business purposes and to meet legal obligations.
Information sharing and third parties
We share data with service providers such as payment processors, identity verification services, analytics providers and parties involved in dispute resolution. We may also disclose information to competent authorities when required by law or to protect our users and services.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. When we publish changes we will update the date on the policy and, where appropriate, notify you of significant updates. Continued use of Sun Play after changes indicates acceptance of the revised policy.