Responsible Gambling at Sun Play Casino

At Sun Play we take responsible gambling seriously. Player safety and controlled play are core to how we operate. This page explains the protections we offer, the tools you can use to stay in control, and where to turn for support if gambling stops being fun.

Player protection principles

We believe gambling should be safe, fair and transparent. Our approach focuses on helping customers make informed choices, preventing harm, and offering clear options to limit activity. We monitor accounts for signs of risk and will act when needed to protect players.

Activity-control tools

You can manage your account settings at any time. Tools available include deposit limits, cooling-off periods, session reminders, and full self-exclusion. These measures are simple to set up in My Account and can be changed or removed subject to any mandatory waiting periods.

Deposit limits

Set daily, weekly or monthly deposit limits that suit your budget. Limits take effect immediately or after a short processing period and apply across your account to help prevent overspending.

Loss limits

Loss limits let you cap how much you are prepared to lose over a chosen period. This helps keep play within affordable levels and works alongside deposit controls and betting limits.

Time limits and session reminders

Use session reminders and time limits to manage how long you play. You can choose automatic pauses or regular alerts to prompt breaks during a session.

Self-exclusion and account breaks

If you need a longer break, self-exclusion blocks access to your account for a chosen period. We also support temporary account closures and cooling-off options. During exclusion we will not send marketing and we can signpost further support.

Signs of problematic behaviour

Watch for changes such as chasing losses, playing for longer than intended, neglecting responsibilities, or borrowing money to gamble. If you recognise these signs in yourself or someone close to you, consider using limits or seeking support.

Practical tips for staying in control

Plan your play in advance, set strict deposit and time limits, avoid gambling when under stress or tired, and never use gambling to solve financial problems. Regularly review your activity and adjust controls if needed.

Professional help and support organisations

If you need extra help, organisations such as GamCare, GambleAware, Gamblers Anonymous and NHS services provide confidential advice, helplines and treatment options. We encourage anyone concerned about their gambling to get in touch with these services as soon as possible.

Need assistance from us?

If you would like help setting limits or understanding the tools available, contact our support team from your account and we will assist. For urgent or specialist support, please use the professional organisations listed above.

At SunPlay we are committed to safer gambling and to supporting customers to play responsibly.