Contact Us
Our authorised support centre is available to help with account enquiries, verification, technical concerns or general feedback. The organisation aims to resolve queries quickly and clearly, and staff will act in your favour where possible to reach a fair outcome. Our team can also advise on verification documents, withdrawal delays and bonus terms. For account-related issues, payment queries, or assistance with responsible-gaming tools, contact us and we will guide you through each step to get any matter sorted professionally.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, verification & technical; response within 24-48 hours) |
| General enquiries | [email protected] (billing, complaints & general; usually replied within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships, tracking & programme) |
| Phone | +44 20 7183 4921 (calls answered Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues, or when you need to submit documents or explanations. Please send your enquiry to [email protected] with a clear subject line and include up-to-date contact details, account ID and any relevant attachments. Providing this information up front helps us resolve your case without unnecessary delays.
Send Us a Message
Response Time
Most enquiries are answered within one business day. Simple requests such as account queries and payment checks are usually handled quickly, while more complex matters - for example ID verification or security reviews - can take longer depending on their nature and any third-party checks required. We aim to keep you updated throughout the process.
Feedback
We’d love to hear your feedback, suggestions or ideas to make Sun Play better. Please send thoughts to [email protected] or use the feedback form on SunPlay. Every message is reviewed carefully by our team and used to improve features, promotions and the overall user experience. Your input is read by product and support teams and helps shape future updates.