Sun Play Casino Terms of Use
These Terms and Conditions set out the rules for using the Sun Play platform and explain the relationship between us and our users. They cover account responsibilities, eligibility, acceptable use, promotions, deposits and withdrawals, dispute handling and how we update these terms. Please read them carefully before registering or placing any wagers.
Account responsibilities
When you register an account with Sun Play you agree to keep your login details secure and to provide accurate, up-to-date personal information. You must not share accounts or allow others to access your account. We may suspend or close accounts where we suspect unauthorised access, fraudulent activity or breach of these terms. Account verification is required before the first withdrawal and we may ask for documents to confirm identity, address and payment methods.
Eligibility requirements
Only persons who are at least 18 years old and who are not located in restricted jurisdictions may open an account. We reserve the right to refuse registration or block access where local law prohibits participation. It is the user’s responsibility to ensure they are permitted to use our services from their country of residence.
Acceptable platform use
Users must not use the site for unlawful activity, to exploit system errors, or to operate bots or automated tools. Any attempt to manipulate games, promotions or the site’s services may result in forfeiture of winnings, cancellation of bonuses and account closure. Reasonable commercial use of available features is permitted, but abuse of promotional mechanics or collusion will be treated as a breach.
General bonus and promotion rules
Promotions and welcome offers are subject to separate terms published on the promotions page. Minimum deposit requirements, wagering conditions and game eligibility apply to individual offers. Bonuses may be credited as bonus balance and are subject to wagering requirements and conversion caps where stated. We may withhold or reverse promotional credit in cases of suspected abuse.
Deposits and withdrawals
Payment methods available to UK customers are listed in your account cashier. A minimum deposit amount applies to certain offers. Withdrawals are paid to verified payment methods and may be subject to identity checks. Pending periods can apply prior to payment and card withdrawals may take a number of working days to reach your account. We reserve the right to apply limits or delays where required for security or compliance reasons.
Dispute resolution
If you have a complaint please contact our support team at [email protected]. We will aim to resolve issues promptly and fairly. If you remain dissatisfied you may escalate the matter through any independent dispute resolution service that applies to your country, where available.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be notified via the site or through your account messages. Continued use of SunPlay after notification constitutes acceptance of the updated terms. It is your responsibility to check these terms regularly.
Responsible gambling
We promote responsible play and offer tools such as deposit limits, cooling-off periods and self-exclusion. Self-exclusion requests can be made by contacting support and will apply for a minimum period where required. If you have concerns about gambling you should seek independent advice and support.